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Terms and Conditions of Service
Last updated: August 17, 2026
Welcome to Hugo Brandt. These Terms and Conditions govern access to and use of our online store, as well as the purchase of our products.
By browsing our store or placing an order, you agree to these Terms and Conditions. We recommend that you read them carefully before making a purchase.
1. General Information
Hugo Brandt is an online store specializing in fashion products and accessories.
Our customer service team can be reached by email at:
2. Use of the Store
When using our store, you agree to provide accurate, complete, and up-to-date information when required to make a purchase.
You may not use our store for illegal or fraudulent purposes, or in any way that could compromise the operation of the website or the rights of third parties.
We reserve the right to limit or cancel orders if we detect fraudulent, abusive, or suspicious activity.
3. Products and Availability
We make every effort to present our products, including their features, colors, sizes, and photographs, as accurately as possible.
However, slight differences in color or appearance may occur depending on the screen or device used.
Product availability may change without prior notice. If a purchased product becomes unavailable after an order has been placed, we will contact you and, where applicable, offer an appropriate solution or refund.
4. Prices
All prices displayed in our store correspond to the price applicable at the time of purchase.
Prices may be changed at any time without prior notice. Any price changes will not affect orders that have already been confirmed.
Promotions and discounts may be subject to specific terms and conditions stated in the relevant offer.
5. Orders
To make a purchase, you must select the products you wish to buy, provide the required information, and complete the payment process.
After placing an order, you will receive an order confirmation by email containing information about your purchase.
Receiving an order confirmation means that we have received your purchase request. In certain circumstances, we may cancel an order before it is shipped, for example, due to availability issues, obvious pricing errors, or suspected fraud.
If an order is canceled after payment has been made, the corresponding amount will be refunded.
6. Payment Methods
Payments are processed through secure payment service providers available in our store.
When necessary to complete the transaction, payment information is transmitted directly to the payment service provider.
Hugo Brandt does not directly store complete payment card details used to make purchases.
7. Shipping and Delivery
Orders are processed and prepared for shipment after payment has been confirmed.
The usual delivery time is up to 7 days, although under certain circumstances an order may take up to 15 days to be delivered.
Delivery times are estimates and may be affected by circumstances beyond our control, such as logistical delays, weather conditions, periods of high demand, courier issues, or exceptional circumstances.
Once an order has been shipped, any available tracking information will be provided to the customer, where applicable.
8. Returns and Refunds
We accept return requests within 30 days of receiving the order, provided that the requirements established in our Returns and Refunds Policy are met.
Products must be returned in appropriate condition, without damage resulting from improper use and, where applicable, with their original components.
Once the return has been received and inspected, we will process the corresponding refund in accordance with our Returns and Refunds Policy.
To request a return, you must contact our customer service team at:
9. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at support@hugobrandt.com.
We will review the case and provide you with the necessary steps to resolve the situation.
10. Intellectual Property
All content available on our store, including text, photographs, images, designs, logos, graphics, visual elements, and other materials, belongs to Hugo Brandt or is used with the necessary authorization.
You may not copy, reproduce, distribute, modify, or use such content for commercial purposes without prior authorization.
11. Limitation of Liability
Hugo Brandt makes reasonable efforts to keep the information available in our store up to date and to ensure the proper functioning of the website.
However, temporary interruptions, technical errors, or circumstances beyond our control may occur.
We will not be liable for delays or failures resulting from circumstances that we cannot reasonably control, without prejudice to any rights granted to consumers under applicable law.
12. Data Protection
The personal data of our customers is processed in accordance with our Privacy Policy.
By using our store, you acknowledge that your data may be processed in accordance with that policy and applicable law.
13. Changes to These Terms
We may update these Terms and Conditions when necessary to reflect changes to our services, products, procedures, or legal requirements.
The current version will always be available on our online store.
Changes will not affect orders that have already been confirmed, except where necessary to comply with a legal obligation.
14. Applicable Law and Consumer Rights
These Terms and Conditions apply in accordance with applicable law and the rights granted to consumers under the relevant legislation.
Nothing in these Terms and Conditions is intended to limit any statutory rights to which consumers are entitled.
15. Contact
For any questions regarding these Terms and Conditions, an order, or our services, you can contact us at:
Hugo Brandt
support@hugobrandt.com