Versand
Shipping Policy
Last updated: August 17, 2026
At Hugo Brandt, we are committed to ensuring that your order arrives quickly and safely at the delivery address provided during the checkout process.
1. Order Processing
Once your payment has been confirmed, we will begin preparing your order for shipment.
Orders are normally processed within 1–3 business days. During periods of high demand, promotional campaigns, or exceptional circumstances, processing may take a few additional days.
Once your order has been shipped, available tracking information will be sent to the email address used for the purchase.
2. Delivery Times
The usual delivery time is up to 7 days.
Under certain circumstances, due to logistical or external factors, delivery may take up to 15 days.
The delivery times provided are estimates and may vary due to:
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Carrier delays.
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High demand during promotions or special periods.
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Weather conditions.
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Holidays and non-business days.
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Logistical issues.
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Exceptional circumstances beyond our control.
Although most orders are delivered within the expected timeframe, we recommend considering the maximum estimated delivery period of 15 days before placing your order.
3. Order Tracking
Once your order has been shipped, you may receive tracking information as soon as it becomes available.
Please note that tracking information may take some time to update after the package has been shipped.
If tracking information does not show updates immediately, this does not necessarily mean that there is a problem with your order.
4. Delivery Address
The customer is responsible for providing a correct and complete delivery address during the checkout process.
If an incorrect or incomplete address is provided and this causes delivery issues, please contact us as soon as possible at:
We will do our best to help you resolve the situation.
5. Delivery Delays
If your order is delayed beyond the expected delivery timeframe, we recommend first checking the tracking information provided.
If your order exceeds the maximum estimated delivery period of 15 days, you can contact our customer service team so that we can check the status of your shipment.
Email: support@hugobrandt.com
6. Undelivered Orders
If an order cannot be delivered due to an incorrect address, repeated absence of the recipient, or other delivery-related circumstances, please contact us so that we can work with you to find the best possible solution.
7. Damaged Packages
If you receive a package with visible damage, we recommend contacting our customer service team as soon as possible and, if necessary, providing photographs of the package and the product.
You can contact us at:
8. Contact
For any questions regarding the shipping of your order, our customer service team is available at:
At Hugo Brandt, we do everything possible to ensure that your order arrives safely and within the expected timeframe.